Founded in 2007 Group is a UK-based credit control, recoveries management, and business process outsourcing firm operating in the B2C markets together in both Glasgow and also Stratford-upon-Avon. Its focus is on understanding its customers' requirements and providing innovative solutions that help construct victory for them and to their customers.
Now employs over 220 FTE with a capacity to expand to 330 FTE across both of its extensive sites in Glasgow and Stratford upon Avon to accommodate further capacity.
Widely considered a leader in regards to innovation and the usage of new technology has established itself as a market leader whilst maintaining its freedom from larger less agile competitors. Since the companies launch back into 2008 and its team have won a number of high profile industry awards includingthe best utilization of technology for itself service client portal WeWantToSayYes.co.uk and again in 2016 because of its voice recognition dialler platform, in addition to being recognised for advanced use of technology is to date the only DCA to have won both ideal consumer and best commercial DCA.
When you operate without a taken for granted, we all take the time to get to know you and your customers, the strategy we devise for you is special to your company needs and evolves together with our partnership.
Customer focussed, has consistently worked with the impression that irrespective of the present situation a customer finds themselves dealing with, so they may be and will always remain a valued client of our clients, this ethos means that works with its customers across a variety of debt forms and age. In addition to working with clients on overdue arrears and aged debt accounts also works with lots of clients at very early phase arrears, frequently in a white label capacity carrying and representing the name of some of the UK's biggest names.
Investing in our clients, we're a professional services company focusing on a very significant set of standards which are regulated by the Financial Conduct Authority, and as member of the highly recognized Credit Services Association we are committed to ensuring that all our people work to the very highest of standards. Training our website and Development play a key part in the working lives of all employees at all levels, Coaching doesn't end once induction is finished but is present throughout the working atmosphere.
Quality assurance plays an integral function in all we do ; QA touches all elements of our business enterprise and is covered Debt Collection - American Bankers Association with our three line of defence and backed up through our own internal audit team and different compliance functions.
Groups senior management team consists of a number of the very experienced and well recognized professionals in the industry, with over a 150 years joint experience in the world of financials.